Return and Refund Policy

Effective Date: June 16, 2025
Website: https://www.printcratestore.com
Contact Email: info@printcratestore.com

At PrintCrateStore.com, we are committed to delivering quality products and services to our customers. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy in accordance with consumer protection laws applicable in Canada and the United States.

1. Returns Eligibility

Returns are accepted under the following conditions:

  • The return request is submitted within 30 days of the delivery date.

  • The item is unused, in its original condition, and in the original packaging.

  • A valid proof of purchase, such as an order number or invoice, is provided.

  • The product is not excluded from return eligibility (see Section 2).

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or opened ink and toner cartridges.

  • Products labeled as “Final Sale” or “Non-Returnable.”

  • Virtual or remote services once they have been provided or fulfilled.

  • Downloadable software or digital content.

  • Products damaged after delivery unless due to a manufacturing defect.

3. Refunds

Once your return is received and inspected, you will be notified via email regarding the status of your refund.

  • If approved, a refund will be issued to your original method of payment within 5 to 10 business days.

  • Shipping and handling fees are non-refundable unless the return is due to our error (e.g., defective or incorrect product).

  • Refunds will not be granted for items returned damaged, missing components, or without original packaging.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a product for the same item, please contact us at info@printcratestore.com with your order number and photos of the item, if applicable.

5. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is the result of our error.

  • If eligible, we may provide a pre-paid return shipping label.

  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item without proof of delivery.

6. Process for Returning an Item

To initiate a return, please follow these steps:

  1. Email us at info@printcratestore.com with your order number and reason for return.

  2. Wait for our return authorization and instructions.

  3. Package the item securely and include a copy of your invoice or order confirmation.

  4. Ship the item using the provided or your chosen courier.

7. Contact Us

If you have any questions about this Return and Refund Policy, or need assistance with a return or exchange, please contact us:

Email: info@printcratestore.com
Website: https://www.printcratestore.com

 

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